Henna Haven

+44 (0)7964 974131

enquiries@hennahaven.co.uk

FAQ

Click on a question below to reveal the answer. If you still need to ask a question that is not answered below, feel free to contact us at any time.

  • What is used on your products?

    Answer

    Depending on the product it can be natural henna, paint and gems, it is then sealed with a non-toxic, non flammable sealant.

  • Will it fade or come off?

    Answer

    Provided they are not stored or displayed in direct sunlight or aggressively handled, and that they are kept at room temperature then they can last years.

  • Can the candles be burnt?

    Answer

    Absolutely. Please ensure that there is none of the design or any rhinestones up to an inch below wick level. This does not apply to tealights. Please remove all rhinestones from tealights before burning.

  • Can the products be personalised?

    Answer

    Certainly, subject to availability we can alter colours and designs to your specifications and we can add any wording or names of your choice. Please contact us for more information or advice.

  • Is each product handmade?

    Answer

    Yes. Every single piece made by Henna Haven is designed and hand finished by Nimisha, therefore items and colours may vary slightly from those advertised.

  • What if you don’t do an item that I’d like to order?

    Answer

    Please contact us in the event that this occurs, and we will try our best to accommodate your requirements. Please note that commissions are charged depending on your individual requirements.

  • How can I pay?

    Answer

    We currently only accept payments via PayPal but can accept bank transfer as a special request.

  • What are your estimated delivery times?

    Answer

    If the item is in stock then we can ship within 1-2 days. If not, then depending on how long it takes to make the item, it would be 1-2 days after it has been made. Each item is hand painted and packaged, therefore it could take up to 4 weeks to be delivered depending on your location and your order, but we try and keep you updated at all times.

  • What are your delivery charges?

    Answer

    Uk orders under 1kg are charged at £3.99 which is second class signed for delivery. For larger orders and international delivery, the shipping fee may vary. In this instance, please contact us. I am in the process of adding weights of items into the particulars so that your ordering will be simpler.

  • How do I cancel my order?

    Answer

    We cannot accept cancellations once an order has been placed as often work on the item commences on the same day. If you would like to make changes to your order, this may only be done within 24 hours of placing the order via e-mail. Any changes will need to be confirmed before the order is completed.

  • Can I return my order?

    Answer

    We are not able to accept returns. In unfortunate instances of failed delivery, or damaged goods, we will do our best to re-send or exchange the order for a new one. All deliveries must be signed for.

  • Do you do bulk/wholesale orders?

Answer

Certainly, please use the contact page to get in touch with us regarding any bulk orders as prices will vary. If the bulk order is for your party or restaurant, please remember that we are able to personalise the items to match your decor/theme/any other specification.